Controlled ratios
Avoid the chargebacks you can’t win and fight the ones you can.
What you get
Chargeback Management
Resolve customer confusion, stay ahead of disputes, and choose which ones worth fighting for.
01
Transaction Enrichment
Send issuers evidence before the chargeback is logged.
Card networks02
Pre-chargeback Alerts
Refund eligible disputes early, before they become chargebacks.
Card networks03
ChargeForwards Defend
Gather the right evidence and automatically defend the chargebacks worth defending.
ChargeForwardsIn the workflow
Chargeback management
How disputes move through enrichment, alerts, ChargeForwards Select and representment, in one connected workflow.
Card network integration
Connected to the card networks.
ChargeForwards is an authorised reseller of Verifi products, with direct integrations to the Verifi and Ethoca dispute networks.
01
Verifi RDR, Verifi CDRN® and Verifi Order Insight®, plus Ethoca Alerts™ and Ethoca Consumer Clarity™.
02
Network-led resolution flows.
03
Scheme-compliant workflows built in.
Analytics
Chargeback analytics, in one place.
Unified visibility across merchants, PSPs and channels. From individual disputes to portfolio-wide risk.
01
Trends, ratios and reason codes in real time.
02
Cross-terminal and cross-PSP visibility.
03
Scheme thresholds monitored automatically.
Smart Decisioning
ChargeForwards Select
Not every dispute is worth defending. ChargeForwards Select helps you choose intelligently.
Chargeback recovery
ChargeForwards Defend
Automates chargeback representment when a dispute is worth defending. You are charged the defence fee only if you win, and every outcome sharpens the next ChargeForwards Select decision.
01
Automate the representment process.
02
Defence fee conditional to winning.
03
Feedback loop into ChargeForwards Select.
Outcomes
Real impact, where it counts.
Recovered chargebacks
Win more of the disputes you take on, powered by unified data.
Lower workload
Fully automated flows, no lengthy reviews.
Ready to charge forwards?
See how ChargeForwards keeps chargebacks under control. Book a demo and we'll walk you through the workflow, tailored to your operation, your risk and your volumes.