Terms of Service.
Website Terms
1. Introduction
These Terms of Service ("Terms") govern your use of the Chargeforwards Limited ("Chargeforwards", "we", "us", or "our") website at www.chargeforwards.com and our secure portal at portal.chargeforwards.com (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
2. About Our Services
Chargeforwards provides chargeback alert, dispute resolution, and fraud prevention technology services to merchants and vendors within the payments industry. Our website provides information about our services, and we provide access to our technology platform through our secure portal and API for clients with formal service agreements.
Access to our actual services requires separate contractual arrangements. We are not regulated by the Financial Conduct Authority and do not provide financial advice.
3. Acceptable Use
3.1 Permitted Use
You may use our website to learn about our services and contact us for business enquiries. Any actual use of our chargeback alert services requires separate contractual arrangements.
3.2 Prohibited Use
When using our website or attempting to access our portal or API, you must not:
- Use our Services for any unlawful purpose or in violation of any applicable laws
- Attempt to gain unauthorised access to our systems, networks, portal, or API
- Introduce viruses, malware, or other harmful code
- Interfere with or disrupt our website, portal, or API services
- Use our Services in any way that could damage our reputation or business
- Copy, reproduce, or distribute our content without permission
- Use automated systems to access our website, portal, or API without authorisation
4. Service Access
Access to our secure portal at portal.chargeforwards.com and our API services is restricted to authorised users only. Both portal and API access are provided following formal service agreements and are subject to separate contractual terms and conditions.
Unauthorised attempts to access the portal or API may be subject to civil or criminal penalties.
5. Intellectual Property
5.1 Our Content
All content on our Services, including text, graphics, logos, images, software, and trademarks, is owned by Chargeforwards or our licensors and is protected by intellectual property laws.
5.2 Limited Licence
We grant you a limited, non-exclusive licence to access and view our website content for personal, non-commercial use. This licence does not include the right to download, copy, modify, or distribute our content.
5.3 Your Submissions
Any information you submit through our website (such as contact forms or enquiries) remains your property, but you grant us the right to use it to respond to your enquiry and for legitimate business purposes.
6. Privacy and Cookies
6.1 Privacy Policy
Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Services, you consent to our privacy practices as described in our Privacy Policy.
6.2 Cookies
We use cookies and similar technologies to improve your experience on our website. You can control cookie settings through your browser preferences.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites. We recommend reviewing their terms and privacy policies before use.
8. Service Availability
8.1 Availability
We aim to keep our Services available, but we cannot guarantee uninterrupted access. Our Services may be temporarily unavailable due to maintenance, updates, or technical issues.
8.2 Changes to Services
We may modify, update, or discontinue any aspect of our Services at any time without prior notice.
9. Disclaimers
9.1 "As Is" Basis
Our Services are provided "as is" and "as available" without warranties of any kind, whether express or implied.
9.2 Information Accuracy
While we strive to provide accurate information, we do not warrant that all content on our Services is accurate, complete, or up-to-date.
9.3 Technical Issues
We do not guarantee that our Services will be error-free, secure, or free from viruses or other harmful components.
10. Limitation of Liability
10.1 Liability Exclusion
To the fullest extent permitted by law, Chargeforwards shall not be liable for any:
- Indirect, incidental, special, or consequential damages
- Loss of profits, data, or business opportunities
- Damages resulting from your use or inability to use our Services
- Damages arising from third-party content or services
10.2 Maximum Liability
Our total liability to you shall not exceed £100.
10.3 Exceptions
Nothing in these Terms excludes our liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded by law
11. Indemnification
You agree to indemnify and hold harmless Chargeforwards from any claims, damages, or expenses arising from your use of our website or violation of these Terms.
12. Access Restriction
We may restrict or block access to our Services at any time, with or without cause or notice, including for violations of these Terms or security concerns.
13. General Provisions
13.1 Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
13.2 Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of our Services constitutes acceptance of the updated Terms.
13.3 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
13.4 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Chargeforwards regarding your use of our Services.
13.5 Contact Information
If you have questions about these Terms, please contact us through the contact information provided on our website.
14. Contact Details
For business enquiries regarding our chargeback alert services, separate terms and conditions will apply as set out in your service agreement.