About

The team behind Chargeforwards.

Payments and fraud specialists with decades of frontline experience, here to help you stop fraud, win disputes and grow with confidence.

Our story

Chargeforwards began as a chargeback prevention company, helping businesses resolve disputes before they became chargebacks through a single streamlined workflow across Mastercard and Visa services.

Working closely with merchants showed us that chargebacks rarely exist in isolation. Fraud, identity verification, onboarding and account abuse are all connected, yet often managed through separate systems and disconnected data.

Today, Chargeforwards brings these workflows together, helping merchants make smarter decisions, reduce friction and protect revenue across the customer journey.

"Every business is different. We build around them."

Simple by design. Transparent by principle.
Refined through experience.

The three principles that shape how we build our solutions and how we work with our clients and partners.

01 / Simplicity

We take complex processes and turn them into simple, integrated, frictionless solutions that are easy to implement and built to scale.

02 / Transparency

We look at the bigger picture and advise you on your real needs, not a prepackaged solution we need to sell. You only pay for what you use.

03 / Depth

We lead from the trenches. Backed by years in the payments industry, our team builds machine learning solutions shaped by real-world insight.

Meet the team

Leadership Matthew Long

Matthew Long

CEO

Taking over Chargeforwards from Mastercard's Ethoca in 2025, Matt brought over a decade of experience across payments, fraud prevention and chargebacks. His scheme knowledge and collaboration with merchants gave him first-hand insight into the operational challenges caused by disconnected fraud, dispute and compliance processes. Recognising that every merchant operates differently, Matt helped evolve Chargeforwards into a broader risk and workflow platform designed to adapt around each client, connecting fraud prevention, dispute management, onboarding and identity verification into one intelligent workflow.

Product strategy Industry Expert Commercial
Engineering Billy Hopkinson-Wood

Billy Hopkinson-Wood

Head of Product Engineering

Billy is the founding engineer behind the Chargeforwards platform, responsible for architecting and building the system from the ground up. Passionate about technology, systems and security from an early age, Billy leads platform engineering, backend infrastructure and integrations, ensuring Chargeforwards remains scalable, reliable and adaptable as the business and customer base continue to grow. He strongly believes in customer-led development and building practical solutions around real operational problems, helping shape a platform designed to adapt around how merchants actually work.

Platform engineering Backend & integrations Customer-led development
Fraud strategy Aengus Neary

Aengus Neary

Head of Fraud Strategy & Customer Success

Aengus brings over 12 years of experience across fraud prevention, risk operations and product strategy. Having worked across companies including Smyths, Wayfair and Booking.com, Aengus combines deep operational fraud knowledge with a strong focus on AI, machine learning and data-driven risk decisioning. At Chargeforwards, he helps shape fraud strategy and product direction across risk, abuse prevention and workflow automation, as well as ensuring customers are equipped with the knowledge, strategy and operational experience needed to reduce fraud exposure effectively. Aengus particularly enjoys working closely with merchants to solve complex fraud challenges and turn data-driven insights into practical outcomes.

Fraud strategy AI & machine learning Customer success
Operations Harry Salvi

Harry Salvi

Operations Executive

Harry plays a key role in the day-to-day operations of Chargeforwards, helping ensure the business and platform run smoothly as the company continues to scale. Working closely with merchants and partners, he supports operational delivery, customer support and workflow coordination across the platform, helping maintain the high level of responsiveness and service that Chargeforwards is built around.

Operations Customer support Workflow coordination

Ready to charge forwards?

See how Chargeforwards can simplify fraud, chargebacks and verification for your business. Book a demo and we'll walk you through the platform, tailored to your operation, your risk and your volumes.